Dear Participant: Thank you in advance for taking the time to
complete the questionnaire. I am a postgraduate student at
Newcastle University. The following questionnaire is part of my
dissertation, which is about Customer Complaint Behaviour within
the Hotel Industry. In this research, all information gathered is
totally anonymous and kept strictly confidential with the data
collected being used for academic purposes only. Please spend a few
minutes (~5mins) on reading the instruction and completing this
questionnaire. Thank you for your cooperation!!